SHIPPING & HANDLING

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SHIPPING WITHIN AUSTRALIA & NEW ZEALAND

Free shipping on all orders over $125 AUD
$10 AUD Australia wide Flat rate + Signature on Delivery
$15 AUD New Zealand wide Flat rate
Australia delivery time estimate: within 6 business days.
New Zealand delivery time estimate: within 10 business days.
Business days DO NOT include Saturday and Sunday or any Australian/ New Zealand public holidays.
Orders are processed and delivered during weekdays Monday-Friday except for national holidays.
Orders placed during holidays may experience processing and delivery delays.
All orders come with tracking.
All orders in Australia will require signature on delivery. If you are not at the premises during delivery, a card and/or email will notify about redelivery or collection at the nearest collection point.
There are Delivery Instruction services that you can choose before your parcel gets delivered. These include; rescheduling the delivery, assign to leave the parcel at the premises or collect the parcel at the nearest collection point/ post office.
If an order is redirected to a collection point and the customer does not collect it within the collection period, it will automatically be returned. A redelivery fee will apply.
Once a shipping confirmation email and/or sms has been sent out with a valid tracking number, the buyer is responsible for tracking and collecting the parcel before the unclaimed parcel returns to us. A redelivery fee will apply if the parcel returns.

Exceptions
Orders cannot be delivered to the following locations:

PO Boxes or Parcel Collect points, or any other Australia Post Facilities.
There are multiple messages on the checkout page informing that we cannot deliver to PO Boxes or lockers/ collect points. Please inform us as soon as possible if you have submitted an invalid address and we will amend it if your parcel has not been shipped yet.
If an order has been processed or already shipped out with an invalid address, a reprocessing or redelivery fee may apply.
Businesses that reship packages internationally

SHIPPING (USA)

Free shipping on all orders over $150 USD
$20 USD Flat Rate US Wide
Delivery time estimate: 4-7 Business Days
Business days DO NOT include Saturday and Sunday, any Australian public holidays or public holidays of the country the order is being sent to.
Orders are processed and delivered during weekdays Monday-Friday except for Australian national holidays.
Orders placed during holidays may experience processing and delivery delays.
All orders come with tracking.
If you are not at the premises during delivery, the parcel may be left unattended at the designated address.
We are not liable for any missing parcels once the parcel has been delivered.
There are Delivery Instruction services that you can choose before your parcel gets delivered. These include; rescheduling the delivery, assign to leave the parcel at the premises or collect the parcel at the nearest collection point / post office.
If an order is redirected to a collection point and the customer does not collect it within the collection period, it will automatically be returned. A re-delivery fee will apply.
Please inform us as soon as possible if you have submitted an invalid address and we will amend it if your parcel has not been shipped yet.
If an order has been processed or already shipped out with an invalid address, a reprocessing or redelivery fee may apply.