SHIPPING & HANDLING


SHIPPING WITHIN AUSTRALIA & NEW ZEALAND

  • Free shipping on all orders over $100AUD.
  • $10AUD Australia wide Flat rate + Signature on Delivery.
  • $10AUD New Zealand wide Flat rate
  • Orders are processed and delivered during weekdays Monday-Friday except for national holidays.
  • Orders placed during holidays may experience processing and delivery delays.
  • Delivery time estimate: within 15 business days. Business days DO NOT include Saturday and Sunday or any Australian/ New Zealand public holidays.
  • All orders come with tracking.
  • All orders in Australia will require signature on delivery. If you are not at the premises during delivery, a card and/or email will notify about redelivery or collection at the nearest collection point. 
  • There are Delivery Instruction services that you can choose before your parcel gets delivered. These include; rescheduling the delivery, assign to leave the parcel at the premises or collect the parcel at the nearest collection point/ post office.
  • If an order is redirected to a collection point and the customer does not collect it within the collection period, it will automatically be returned. A redelivery fee will apply.

Exceptions
Orders cannot be delivered to the following locations:

  • PO Boxes or Parcel Collect points, or any other Australia Post Facilities.
  • There are multiple messages on the checkout page informing that we cannot deliver to PO Boxes or lockers/ collect points. Please inform us as soon as possible if you have submitted an invalid address and we will amend it if your parcel has not been shipped yet.
  • If an order has been processed or already shipped out with an invalid address, a reprocessing or redelivery fee may apply.
  • Businesses that reship packages internationally

 

SHIPPING OUTSIDE AUSTRALIA

  • Free shipping on all orders over $200USD.
  • $10USD Flat Rate US Wide
  • Delivery time estimate [orders before 1st August 2019] : 14-21 business days. (This estimate is for the first release to US, we are actively improving our logistics and it is expected to improve in the coming months)
  • Delivery time estimate [orders made after 1st August 2019] : 6-11 business days.
    Business days DO NOT include Saturday and Sunday, any Australian public holidays or public holidays of the country the order is being sent to.
  • Orders are processed and delivered during weekdays Monday-Friday except for Australian national holidays.
  • Orders placed during holidays may experience processing and delivery delays.
  • All orders come with tracking.
  • If you are not at the premises during delivery, the parcel may be left unattended at the designated address.
  • We are not liable for any missing parcels once the parcel has been delivered.
  • There are Delivery Instruction services that you can choose before your parcel gets delivered. These include; rescheduling the delivery, assign to leave the parcel at the premises or collect the parcel at the nearest collection point / post office.
  • If an order is redirected to a collection point and the customer does not collect it within the collection period, it will automatically be returned. A redelivery fee will apply.
  • Please inform us as soon as possible if you have submitted an invalid address and we will amend it if your parcel has not been shipped yet.
  • If an order has been processed or already shipped out with an invalid address, a reprocessing or redelivery fee may apply.